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A grade school teacher once told my mom, "Kery just wants things to be fair."

In college, I gravitated toward classes like Intercultural Communication, Women's Studies and Rhetoric. I appreciate the differences in people. It just hurt my heart when I saw injustice in the world. And I had a desire to do something about it. What? I didn't know... but something. 

So, while I was in college I looked for ways to further the cause of fairness. In one such instance I volunteered for the Anti Defama…

Maybe you've heard that it's less expensive to retain existing customers than it is to acquire new customers. But did you know it can 5 times MORE EXPENSIVE to gain new customers? 

Furthermore, increasing customer retention rates by 5% increases profits by 25% to 95%. This is why creating an excellent customer experience is so important.

Now, a story...

When I was a marketing director I had to rely on staff that were not my direct reports to carry out customer service. I was often reassured b…

I’ve been meeting a lot of new people lately. If you’re a soloprenuer, coach, or consultant then you know just how important networking is to your success.

The trick to networking is making it effective by elevating your brand. The challenge is, how do you define “effective” networking? Do you think networking is only effective if it results in sales? If you said yes, then I have to blast the buzzer on you and say: EEEE wrong answer! Here’s a story to prove it: 

I recently went to a lunch with…

We are living in a time where we are surrounded with confrontations and conflict. As you know, it can be quite stressful!  

When you get stressed out, emotions run high, and you may find yourself reacting in a way that doesn’t portray you as the best version of yourself (or your personal brand).

A prominent psychotherapist, Virginia Satir, pointed out that we react to both stress and threats to our self-esteem (ie. think intelligence insults) by taking on one of five defensive communication st…

I bet you want to be wealthy. I know I do.

Some might read that as greedy or selfish. That makes me curious…what is your definition of “wealthy”? And how much time do you spend evaluating other types of wealth beyond financial?  

What does Wealth Mean, Really?   

First, we tend to think of wealth as it applies to being financially wealthy. But there are other types. As far as finances go, doesn’t it make logical sense that if your needs are met, then you can more effectively help others? If y…

As Shakespeare famously wrote, “What's in a name? That which we call a rose by any other name would smell as sweet.” This, from Romeo and Juliet, is about the fact that names mean what we make them mean, as they did for the Montagues and Capulets. 

So, what is a brand name anyway? Who decides the strength of a brand -- the consumer or the company founder? And how can you improve the strength of your own brand? 

Let’s break it down.

WHAT IS A BRAND?

As language evolves and perspective widens…

I’m no early adopter but I am interested in exploring new opportunities. So, as Clubhouse started blowing up in popularity recently, I got curious… and an unsolicited invite.

So, I joined, turned notifications on and participated in a few “rooms” to check it out. This audio-only, community-based social media platform does have its advantages:

• bringing together without the pressure of video, meeting and connecting with people worldwide, getting access to big-name leaders, to name a few.

Bu…